Telephony

SIP providers, outbound trunks, and test calls for the dynamic agent runtime.

Realtime Server

Missing keys

Mongo

Check backend

Outbound Trunks

Inbound Trunks

Ready

Inbound SIP Trunk

Step 1: register the phone number that should receive calls.

Trunk Name

Phone NumbersComma or line separated

Allowed Caller NumbersOptional

Auth UsernameOptional

Auth PasswordOptional

Noise Filtering

Enable enhanced audio cleanup for inbound calls.

Enabled

Allow this trunk to receive calls.

Notes

Inbound Routing Rule

Step 2: route inbound callers from a trunk to an agent.

Rule Name

Inbound Trunk

Agent

Room Prefix

Metadata JSONOptional

Enabled

Use this rule for inbound calls.

Notes

Saved Inbound Trunks

No inbound SIP trunks saved yet.

Saved Inbound Routing Rules

No inbound routing rules saved yet.

Outbound SIP Trunk

Provider dropdown is loaded from the backend.

Provider

Trunk Name

Stored Trunk IDOptional stored trunk

Hostname

From Number

Country

Auth Username

Auth Password

Enabled

Available for outbound calls.

Default

Used when a call omits trunk_id.

Notes

Test Outbound Call

Creates a SIP participant and dispatches the selected agent.

Agent

SIP Trunk

To Number

Metadata JSONOptional

Saved Outbound Trunks

No outbound SIP trunks saved yet.

Call History

Review call details, summary, transcript, conversation, and raw events.

No calls recorded yet.

Select a call to inspect details.